Frequently Asked Questions

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What is Artificial Intelligence (AI)?

About MagicSchool

Generative AI is a type of artificial intelligence (AI) that can create new content based on patterns it learns from existing data.

What is MagicSchool?

About MagicSchool

MagicSchool AI is a platform that takes the power of AI and puts it into educators’ and students’ hands to help them use it productively and responsibly in their respective work. With over 4 million users, MagicSchool is the most used and loved AI platform built for education in the world.

Want to learn more? Check out our Resources page for free training, certifications, lesson plans and more.

Why did you build MagicSchool? Why Artificial Intelligence (AI) in education?

About MagicSchool

Learn about why we built MagicSchool for teachers and students.

How does MagicSchool’s AI work? Which AI powers the platform and what Large Language Model(s) (LLMs) do you use?

About MagicSchool

We ensure that each tool on the platform is accompanied by the best AI model to generate the strongest outputs. The platform can be powered by various models such as OpenAI’s GPT 4o, Anthropic’s Claude, Google’s Gemini, and others (and is currently powered by multiple models). While we have not trained our own model yet, we may do that in the future if we believe that it will result in better outcomes for our users. Based on our testing, there is no 1 single model that is best for all tasks. Constant experimentation is conducted to pair tools with different models to determine the most optimal AI model for specific tasks. We know that AI technology moves fast and therefore, it’s important that we’re able to flex between models to produce the best possible experience for educators. This iterative process ensures that the platform consistently delivers the highest quality responses to its users.

A diagram depicting how MagicSchool works to provide the best output for users

What are best practices for using MagicSchool appropriately?

Best Practices & Safety

MagicSchool is proactive with sharing best practices for ethical and responsible usage of AI.  We display these upon login for teachers and students as best practices to use AI safely:

Educators:

  • Check for Bias and Accuracy: AI might occasionally produce biased or incorrect content. Always double-check before sharing with students.
  • The 80-20 Approach: Use AI for initial work, but make sure to add your final touch, review for bias and accuracy, and contextualize appropriately for the last 20%.
  • Your Judgment Matters: See AI-generated content as a starting point, not a final solution. Always adhere to your school's guidelines.
  • Know the Limits: Our AI is not connected with retrieval from the internet yet and training ends at a certain date, so be aware when dealing with recent topics.
  • Protect Privacy: Don't include personal student details like names or addresses. We strive to promptly remove any accidentally submitted information.

Students:  

  • Your Teacher Can See Your Activity in MagicSchool:  Please make sure to follow your school and classroom guidelines when interacting with the AI.
  • Math Answers Not Reliable:  Large Language Models can help you with step by step processes, but can not calculate math solutions accurately.  Do not rely on AI for math solutions.
  • Interacting With An AI Takes Practice: Be clear and specific about what you need, so the AI can give you a better answer.  Try again if the first try isn’t what you hoped for!
  • AI is a Tool - Not a Replacement for Your Thinking:  See AI-generated content as something that can help assist you, but not the final solution.
  • Monitor for Bias and Accuracy: AI might occasionally produce biased or incorrect content. Always double-check important information.
  • Protect Privacy: Don't include personal details like names or addresses. We strive to promptly remove any accidentally submitted information.

How does MagicSchool moderate content, especially for students?

Best Practices & Safety

We direct the AI models to moderate content so as to decline certain requests based on age, a school based setting, and inappropriate content as layers on top of the base models we use that have their own safeguards in place as well.  We’re also actively improving content moderation and benefit from being the most used AI platform for education with over 4 million users who give us feedback when they discover an issue. Find a bug or content that you think MagicSchool shouldn’t display? E-mail us at hey@magicschool.ai and we’ll address it.

“MagicSchool did this thing it shouldn’t have done!” or “One of my students got MagicSchool to do something it wasn’t designed for.”

Best Practices & Safety

As a teacher, school, or district bringing on AI systems to prepare for the future, it’s important to also understand that there is randomness associated with the technology that is inherent to being generative.  Students will find creative ways to get around the safeguards at times despite our best efforts - we’re aware of this and yet, still think it's important that students have access to AI.

We’re building MagicSchool for this reason precisely - so students learn about responsible use under the guidance of their teachers safely rather than on their own (teachers can observe all interactions by the students of the tool on their dashboard). Teachers can help bring students inside the lines when they color outside of them - which is something very familiar for educators who have had students use technology inappropriately.

That said, we do a lot to moderate content to make this as safe as possible for an education setting (and much safer than open ended systems like ChatGPT), we're actively improving moderation. We also have many educational resources for teachers and students and notices for best practices before usage by students and teachers that are accepted before usage as well built into the product.

We're always open to feedback and will grow and responsibly roll this out as we grow. Please report any issues to us at hey@magicschool.ai and it will help us improve moderation.

Where are your terms and conditions? How do you protect privacy?

Best Practices & Safety

We built MagicSchool from the ground up for the privacy and security needs of schools and districts. We do not sell your data, do not use PII to train models, and have world class security and privacy standards. You can find up to date and comprehensive policy documentation on our privacy page here: www.magicschool.ai/privacy

What is the age limit for using MagicSchool for Students? How can your platform allow younger students if ChatGPT's policy is 13 years or older?

Best Practices & Safety

Students: We do not restrict ages for usage for the student platform (as assigned and monitored by an educator from their dashboard).

While ChatGPT's policy for students 13 or older, this policy does not apply to the APIs that we employ in our platform. The API from OpenAI does not restrict the age of the end-users for applications developed using the API like MagicSchool.In our case, we've designed the app to be suitable for students under 13, in compliance with relevant laws like COPPA, ensuring the content is appropriate and children's privacy is protected. So, while direct use of ChatGPT is for those 13 or older, our app responsibly extends the benefits of this technology to younger students, adhering to legal and safety standards. However, the decision on the appropriate age to use our platform rests with the local school or district’s policies and users should follow those - we defer to your policies for usage and MagicSchool for Students is always monitored from a responsible adult on the teacher dashboard who can see all interactions.

Educators:  
Educators must be 18 years or older to use the educator portion of the platform and to launch Student Rooms.

What are the differences between the Free, Plus, and Enterprise version of MagicSchool?

Plans & Integrations

To see a comparison between the features and functionality for each package, please visit our Pricing page.

Do you integrate with (Microsoft, Google, Canvas, Schoology, etc) LMS’? How so?

Plans & Integrations

We always are adding to our suite of exports to make our platform more interoperable where it makes sense (ie. 1-click exports to Google, Microsoft, and more) - but most of our users prefer the experience as a standalone platform. The most robust experience for using MagicSchool will always be on our native WebApp.Also, teachers can use the Google Chrome extension if they'd like to carry MagicSchool with them wherever they go in other LMS’.

Do you integrate with rostering tools like Clever, Classlink, Google, Microsoft, etc?

Plans & Integrations

Educator: Yes, for free users you can login with Google or Microsoft. For AI Innovators Partners, we offer SSO with any provider.

Student: MagicSchool for Students is joined and monitored by teachers by shared student “join” links similar to platforms like Kahoot. By next school year (25-26), for the student product we’ll offer identity based sign-in by students for AI Innovators partners so they can tie AI usage to student accounts as an option.

When partnering with MagicSchool, what kind of tooling will I get to monitor usage of the platform?

Plans & Integrations

For Enterprise partners we give access to high level data to monitor teacher usage, and soon, student usage of the product. You can expect that we will also give greater localized control over the system to you over the course of time.

When will you add “this feature” or add a tool for “this” to MagicSchool?

Plans & Integrations

Believe us when we say, “soon!” - it’s our calling card.  We launch new tools and features all the time, always inspired by your suggestions and helping to solve your challenges with AI. You can share these with us on our chat in the bottom right corner of the app or email us directly at hey@magicschool.ai with your suggestions.

But wait, is MagicSchool still free for teachers?

Pricing

Yes! We will always offer a generous free version of MagicSchool for educators. Most functionalities of the platform that you’ve grown to love remain free, with the new additional features being incorporated into our Enterprise and Plus tiers.

How can I ensure I get all the features of MagicSchool Plus and Enterprise?

Plans & Integrations

We would love to bring all the features of MagicSchool Plus to you and your colleagues. Request a quote to unlock all features, get detailed analytics and insights, and add exciting administrative controls and customizations for your school or district. Click here to request a quote now!

If my school or district does not get a to MagicSchool Enterprise, can I still get all educator features?

Plans & Integrations

At the request of our users, we offer an individual subscriber tier, "MagicSchool Plus", in case your school isn’t ready to partner and get Enterprise. You can subscribe and unlock features instantly by clicking "Upgrade" on the sidebar in the app.

How much does it cost for a school or district license to MagicSchool Enterprise? How much for an individual subscription to MagicSchool Plus?

Pricing

For school and district Enterprise licenses, we offer volume-based discounts, additional features listed on the chart above, unparalleled customer support, and much more. Click here to request a quote now!

For individual subscribers to MagicSchool Plus, pricing is as follows: Billed Monthly: $12.99 per month. Billed Yearly (36% discount): $8.33 per month ($99.96 yearly).

How does pricing compare to other AI platforms?

Pricing

Many AI tools aren’t built with the needs of teachers and students in mind and are priced beyond their reach, with Microsoft Copilot being priced at $25 a month and ChatGPT Plus priced at $20 per month. In addition, both are not customized for education and do not provide safe student access. Our pricing meets the needs of school and district budgets. Our yearly cost is over 50% lower than both Microsoft Copilot and ChatGPT Plus with more value including student usage.

What if I sign up for MagicSchool Plus and then my school / district becomes an innovators partner and gets an Enterprise license for me?

Pricing

Great question! We’re happy to give you a prorated refund of your purchase price for our individual subscriber model if your school signs on. Just make sure you sign up with your school e-mail address and let us know.

How will usage / words generated be limited across the different tiers?

Plans & Integrations

For MagicSchool users on the free platform, limits will change dynamically based on overall usage to ensure smooth access for our premium users. The calculation we use intends for the majority of users not to hit a generation limit until nearing the end of the month and power users to be limited sooner. Limits will reset monthly and users will get a warning as they’re getting close to their limit.

For MagicSchool Plus and MagicSchool Enterprise users, you will have unlimited* access.

*Only the top .1% of users will be capped to prevent account sharing and other extreme cases.

How will I know if I’m close to my limit if I’m a free user?

Plans & Integrations

Since usage limits change dynamically based on total platform usage, we’re not able to share that with you precisely (but you will get a warning when you're getting close as described above). If you love MagicSchool, let your school administration know so they can join the AI Innovators Program or if your school isn’t ready, subscribe to MagicSchool Plus.

What is the Refund Policy for Month-to-Month Subscriptions:

Refunds

Your subscription begins immediately upon processing of your initial payment. Your subscription will automatically renew each month until you decide to cancel. You will receive an email notification before your subscription renews. By subscribing, you authorize us to securely store your payment method(s) and to charge your payment method(s) automatically every month. Charges will reflect the current rate for your chosen plan, plus applicable taxes.

What are the Cancellation Terms?

Refunds

You can cancel your subscription at any time through your MagicSchool account or by contacting billing@magicschool.ai. If you cancel within 14 calendar days of your initial subscription, you will receive a full refund. Cancellations made after 14 calendar days will not be eligible for refunds, and your service will continue until the end of the current billing cycle.

Additional Information about Refunds:

Refunds

Refunds: Refunds are only applicable if the cancellation request is made within 14 calendar days of the initial purchase.

Non-Refundable Period: Payments made beyond 14 calendar days from the initial purchase are non-refundable.

Service Continuation: Upon cancellation, your subscription will remain active until the conclusion of the current billing period.

What is your Refund Policy for Annual Subscriptions?

Refunds

Your subscription begins immediately upon processing of your initial payment. You will be charged the annual rate stated at the time of purchase, plus applicable taxes, in one lump sum. Your subscription will automatically renew on your annual renewal date until you decide to cancel. You will receive an email notification before your subscription renews. By subscribing, you authorize us to securely store your payment method(s) and to automatically charge your payment method(s) once per year. Charges will reflect the current rate for your chosen plan, plus applicable taxes.

What is MagicSchool's AI knowledge cutoff date? How up to date is the information provided by the AI?

About MagicSchool

Our platform's knowledge is constantly evolving and can vary by tools. Some tools, like our Research Assistant, can search the web, which makes it constantly up to date. Others use various LLM data, which have varied knowledge cut-off dates, all within the last year and a half.

What are you doing to support sustainability?

About MagicSchool

What languages does the MagicSchool app support?

About MagicSchool

When you log into the MagicSchool app, you can use the app in the following languages: English (US), English (UK), Arabic, Bulgarian, Spanish (Spain), Spanish (Latin America), German, French, Canadian French, Mandarin, Cantonese, Hindi, Hebrew, Japanese, Italian, Indonesian, Korean, Brazilian Portuguese, European Portuguese, and Russian.